Shipping Policy

Last updated: August 24, 2026

Who We Are

slim-pur.com is operated by OGSUPPS LIMITED. This page covers how and when your order gets to you.

Where We Ship

United States: all 50 states and Washington DC.

Canada: all provinces and territories.

Every order is tracked from the moment it leaves our facility.

Duties and Customs

United States: we cover all US customs and import fees on every order. The price you see at checkout is the price you pay — nothing is charged at your door.

Canada: your order ships internationally. Canadian duties and taxes are not included in the checkout total and may be collected by the carrier on delivery. Whether anything is charged depends on the order value and your province.

Shipping Cost

Flat rate, shown at checkout before you pay. No minimum order, no handling fee added at the last step, no separate charge per item.

Processing Time

Orders are processed within 1 to 2 business days. In that window your order is checked, quality controlled, packed and handed to the carrier. Most orders leave within 24 hours.

Order cut-off is 5:00 PM CET. Orders placed after that are processed the next business day. We do not process on weekends or public holidays. During heavy promotional periods processing can take up to 4 business days.

Delivery Time

7 to 14 business days after dispatch — continental US and Canada alike.

Alaska, Hawaii, the Canadian territories and remote postal codes can take longer. We will tell you if that applies to your address.

These are estimates. Customs clearance, weather, carrier backlogs and seasonal peaks can move them.

Tracking

You get a tracking number by email the moment your order ships. If it has been more than 14 business days after dispatch and your tracking has not moved, email us and we will sort it out.

Carriers

We ship with established logistics partners, including DHL and SF Express, and hand off to a local carrier in your country for final delivery.

Split Shipments

If you order more than one item, they may arrive in separate packages on different days. That is normal and does not mean anything is missing.

Wrong or Incomplete Address

Check your address before you complete the order. If a package cannot be delivered because the address was wrong or incomplete, we cannot recover it and a reshipment has to be paid for. One look before you hit the button saves both of us the trouble.

Lost or Damaged Shipments

Damaged on arrival: contact us within 7 days of delivery with a photo. We replace or refund it.

Lost in transit: contact us and we will replace or refund it. Nothing needs to come back to us.

Returns

Covered in our Refund and Return Policy. Short version: 90 days, wear it and wash it, and you do not ship anything back.

Contact

Email: info@slim-pur.com
Phone: +852 6473 4494
We answer within one business day.

OGSUPPS LIMITED
Rm 701, Unit 127, 7/F, Tower B
New Mandarin Plaza
14 Science Museum Rd
Tsim Sha Tsui
Hong Kong